Difficult Conversations

Difficult Conversations Author Douglas Stone
ISBN-10 9781101496763
Release 2010-11-02
Pages 352
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving From the Trade Paperback edition.



Thanks for the Feedback

Thanks for the Feedback Author Douglas Stone
ISBN-10 9781101614273
Release 2014-03-04
Pages 368
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The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it. That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.



Authentic Communication

Authentic Communication Author Fred Kofman
ISBN-10 9781622035274
Release 2014-09-01
Pages 50
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When disagreements arise in the office, how do we express ourselves honestly without jeopardizing our career, our work relationships, or our own integrity? And how do we support the same openness in others? These are the critical questions you will explore in Authentic Communication: Transforming Difficult Conversations in the Workplace. Drawing on his many years consulting with thousands of people on every organizational level, Fred Kofman shares a wealth of skills to help us “express and elicit all perspectives in the spirit of mutual learning.”



Insanlarin Sizden 90 Saniyede Hoslanmasini Nasil Saglarsiniz

Insanlarin Sizden 90 Saniyede Hoslanmasini Nasil Saglarsiniz Author Nicholas Boothman
ISBN-10 6053846031
Release 2013-05-01
Pages 224
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Insanlarin Sizden 90 Saniyede Hoslanmasini Nasil Saglarsiniz has been writing in one form or another for most of life. You can find so many inspiration from Insanlarin Sizden 90 Saniyede Hoslanmasini Nasil Saglarsiniz also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Insanlarin Sizden 90 Saniyede Hoslanmasini Nasil Saglarsiniz book for free.



The Truth About Managing Your Career

The Truth About Managing Your Career Author Karen Otazo
ISBN-10 0132704137
Release 2006-01-13
Pages 272
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This book reveals 60 proven principles and easy career management techniques. Discover powerfully effective ways to start a new job and make a great first impression; work more smoothly with bosses and colleagues; build a high-performance personal network; manage workloads; decide who to trust (and distrust); handle enemies and overcome career setbacks; recognize when to move on; get noticed, get ahead, and get to the top! From Lois Frankel, author of Nice Girls Don't Get the Corner Office: "A cutting-edge pioneer in the field of business coaching, Dr. Karen Otazo knows--and speaks--the truth about how to get and keep the job you want. Regardless of your age or stage of your career, you'll find practical tips and tools to make your workplace journey smoother, more enjoyable, and potentially more profitable. The Truth about Managing Your Career is a must-have for your career library."



The Art of Winning Souls

The Art of Winning Souls Author Michael Casey
ISBN-10 9780879074753
Release 2012-05-01
Pages 208
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In his chapter on the procedure for the reception of new brothers, Saint Benedict makes provision for entrusting them to the care of “a senior who is skilled in winning souls who will diligently pay attention to them in everything” (58.6). In The Art of Winning Souls: Pastoral Care of Novices, Michael Casey, OCSO, reflects on what this means today, based on his own experience and observation of the fruitful ministry of others. Here Casey focuses on the pastoral care given in the name of a monastic community to those who enter it, from initial contact up to the point where their vocation has recognizably stabilized. His reflections are not intended to be prescriptive. They are, rather, descriptive of what he considers to be best practice, as he has encountered this in his experience of many different expressions of the monastic and Benedictine charism. This book promises to serve as an indispensible resource for vocation directors, novice directors, and junior directors for years to come.



Learn or Die

Learn or Die Author Edward D. Hess
ISBN-10 9780231538275
Release 2014-09-23
Pages 288
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Learn or Die has been writing in one form or another for most of life. You can find so many inspiration from Learn or Die also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Learn or Die book for free.



Don t Roll Your Eyes

Don t Roll Your Eyes Author Ruth Nemzoff
ISBN-10 9781137039279
Release 2012-09-04
Pages 256
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More than two million couples wed every year in the United States, bringing together a whole new family unit. The extended family may now include a hard to please mother-in-law who criticizes her daughter-in-law's childrearing; or a patriarchal father-in-law who expects all the kin round the dinner table every Sunday; or a new spouse, who a year or decade out, still gets shellshock visiting the in-laws. If that wasn't cause enough for a stiff drink, more than a million couples divorce each year, creating hard to define family structures. How do families handle the inevitable friction and how do they make sense of evolving family relationships? Ruth Nemzoff, an expert in family dynamics, empowers family members across the generations to define and create lasting bonds, including how to: *Welcome a new in-law from a different culture and religion into your family. *Not let differences of politics or philosophy impact quality time with the extended family. *Respond to major life changes in an in-law's life, including financial crises, illnesses, or career changes. *Retain warm connections with in-laws even amidst divorce and remarriage. This is a must read for anyone dealing with a difficult in-law as well as anyone who will soon be welcoming a new member to their family.



Moments of Meeting

Moments of Meeting Author Kenneth N. Cissna
ISBN-10 0791452832
Release 2002-03-28
Pages 323
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Tells the story of the relationship between two of the last century's foremost scholars of dialogue, philosopher Martin Buber and psychotherapist Carl Rogers.



Being the Boss

Being the Boss Author Linda A. Hill
ISBN-10 9781422172353
Release 2011-01-11
Pages 304
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You never dreamed being the boss would be so hard. You're caught in a web of conflicting expectations from subordinates, your supervisor, peers, and customers. You're not alone. As Linda Hill and Kent Lineback reveal in Being the Boss, becoming an effective manager is a painful, difficult journey. It's trial and error, endless effort, and slowly acquired personal insight. Many managers never complete the journey. At best, they just learn to get by. At worst, they become terrible bosses. This new book explains how to avoid that fate, by mastering three imperatives: · Manage yourself: Learn that management isn't about getting things done yourself. It's about accomplishing things through others. · Manage a network: Understand how power and influence work in your organization and build a network of mutually beneficial relationships to navigate your company's complex political environment. · Manage a team: Forge a high-performing "we" out of all the "I"s who report to you. Packed with compelling stories and practical guidance, Being the Boss is an indispensable guide for not only first-time managers but all managers seeking to master the most daunting challenges of leadership.



Beden Dili

Beden Dili Author Joe Navarro
ISBN-10 6051060480
Release 2008-11-01
Pages 300
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Beden Dili has been writing in one form or another for most of life. You can find so many inspiration from Beden Dili also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Beden Dili book for free.



Manual for Pharmacy Technicians

Manual for Pharmacy Technicians Author Bonnie S. Bachenheimer
ISBN-10 158528307X
Release 2010-09-10
Pages 616
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The trusted training resource for pharmacy technicians at all levels. The role of pharmacy technicians is rapidly expanding, and demand for well-trained technicians has never been higher! Technicians are assuming more responsibilities and are taking on greater leadership roles. Quality training material is increasingly important for new technicians entering the field, and current technicians looking to advance. Look no further than the new 4th edition of the best-selling Manual for Pharmacy Technicians to master the practical skills and gain the foundational knowledge all technicians need to be successful. NEW chapters cover the latest essentials: Specialty Pharmacy Practice Communication and Teamwork Billing and Reimbursement Durable and Nondurable Medical Equipment, Devices, and Supplies NEW features include: Full color design, photos and illustrations enhance learning Rx for Success boxes share tips to help techs excel on the job Technology Topics highlight the latest in automation & technical areas Safety First features provide critical advice for enhancing safety & reducing errors Bolded key terms defined in chapter-level glossaries Streamlined contents divide book into 4 simple parts: introduction to pharmacy practice, foundation knowledge and skills, practice basics, and business applications Expanded self-assessment questions and calculations content Alone or with the new edition of the Pharmacy Technician Certification Review and Practice Exam, the Manual for Pharmacy Technicians, 4th Edition offers pharmacy technicians the most relevant, authoritative, easy-to-use guide in the field. Want more exercises and practice? Look for the NEW Workbook for the Manual for Pharmacy Technicians.



The Power of Self Management

The Power of Self Management Author Michael Henry Cohen
ISBN-10 9781886624689
Release 2008-02-01
Pages 159
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This timely workbook helps employees prepare themselves for our constantly changing health care environment. Learn how to be an outstanding Organizational Citizen by developing effective problem solving and change-agent skills. Develop conflict resolution competence and assertive Fair-Fighting skills to deal with difficult co-workers, managers and physicians. Empower yourself to take complete responsibility for your own job success, satisfaction, intrinsic motivation, work and service ethic - regardless of the environment you work in.



Real College

Real College Author Douglas Stone
ISBN-10 9781440649165
Release 2004-09-07
Pages 224
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Few people have as much experience helping students cope with college life as Douglas Stone, a long-time Harvard residential adviser and coauthor of Difficult Conversations, and Elizabeth Tippett, recent Harvard graduate and founding director of the university?s peer mediation program. In Real College, they join forces to help students deal with nightmare roommates, handle academic pressures, make smart choices about alcohol and sex, communicate with parents, and address all the other big issues that can make college as challenging as it is exciting. Stone and Tippett deliver insightful, pragmatic advice with humor and compassion, in a style that parents and students alike will appreciate. This is one book that no college student should be without.



What You Accept is What You Teach

What You Accept is What You Teach Author Michael Henry Cohen
ISBN-10 9781886624672
Release 2006-10-01
Pages 191
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While everyone is accountable for their own behavior, leaders are ultimately responsible for employee performance. By setting their own standards of exceptional performance, managers teach their employees to accept accountability for their own actions and attitudes. What You Accept is What You Teach is the perfect "how to" guide for navigating the maze of challenging employee communication and performance problems. It is an excellent resource for developing a healthy culture of accountability and improved employee performance. In use by more than 25,000 managers nation-wide.



A Care Package for Happiness Seekers

A Care Package for Happiness Seekers Author Edward Haraburda
ISBN-10 9781440189371
Release 2010-02
Pages 120
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One way to feel happier is to make choices that support your vision of the kind of person you wish to be. A Care Package for Happiness-Seekers is a refreshingly thoughtful and concise collection of tips, theory, and support to help you to find happiness on a more regular basis no matter what your issues are. This user-friendly yet powerful guide will help you chart a mindful and balanced journey of personal growth. Unlike most other books on personal growth, A Care Package for Happiness-Seekers doesn't presume to tell you what direction your life should take. However, like any good care package, this book is filled with words of encouragement and support with the hope that it will provide things that you may be missing. What's in the care package? Assistance in coming up with reasonable expectations for how you wish to live your life as well as the process of working towards this vision. Help in dealing with the reality of competing priorities and limited resources. Guidance on living a more conscious life and paying more attention to your moment to moment choices. And so much more!



The Mindful Coach

The Mindful Coach Author Doug Silsbee
ISBN-10 9780470579619
Release 2010-01-21
Pages 288
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Praise for The Mindful Coach "Success in business is predicated on eliciting the best from people. The Mindful Coach clearly articulates the essentials of how to do this. As someone who believes deeply in the potential of all people, I found Silsbee's approach both practical and profound. This is a must-read for everyone concerned with people and learning."—Arthur M. Blank, philanthropist; cofounder, The Home Depot; and owner and CEO, Atlanta Falcons "The Mindful Coach is not just another coaching model. It is a frame of reference for anyone involved in developing people. This highly readable book should serve as a reference for anyone genuinely concerned about helping others. It has had a significant impact on the way I approach coaching and developing others."—James N. Bassett, M.E?d., employee development, Institute of Nuclear Power Operations "The Mindful Coach digs deeply, offering a lens and structure for understanding the intimate and necessary connection between relationships and human development. No other skill set, knowledge, or awareness is more important to educators, leaders, and managers than what is presented in this precious volume."—Robert C. Pianta, Ph.D., dean, Curry School of Education, University of ?Virginia "This revised edition provides the structure for presence, through which new solutions become available. This book itself is a practice in the art of 'becoming,' while providing a clear action framework for powerfully engaging others with their own development. Silsbee has provided a gift to leaders, teachers, and coaches!"—Connie Maltbie-Shulas, manager, V-22 Training Systems, Boeing "This book has broad appeal not only for coaches, but also for managers, executives, and consultants. Leaders of all kinds can benefit from Silsbee's clear and caring process for bringing out the best in people. This is a must-read book for anyone who wants to jump-start themselves and others on their journey to their potential."—Diana Whitney, Ph.D., author, The Power of Appreciative Inquiry "This is the guide for leaders committed to helping others learn. The seven roles will help any leader facilitate more meaningful development conversations. This new edition engaged me instantly, with immediate applications in key relationships."—Darelyn "DJ" Mitsch, MCC, president, The Pyramid Resource Group; former president, The International Coach Federation