Managing The Professional Service Firm

Managing The Professional Service Firm Author David H. Maister
ISBN-10 0684834316
ISBN-13 9780684834313
Year 1997-06-09
Pages 384
Language English
Publisher Free Press
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For the first time in paperback international expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms Professional firms differ from other business enterprises in two distinct ways first they provide highly customized services and thus cannot apply many of the management principles developed for product based industries Second professional services are highly personalized involving the skills of individuals Such firms must therefore compete not only for clients but also for talented professionals Drawing on more than ten years of research and consulting to these unique and creative companies David Maister explores issues ranging from marketing and business development to multinational strategies human resources policies to profit improvement strategic planning to effective leadership While these issues can be complex Maister simplifies them by recognizing that every professional service firm in the world regardless of size specific profession or country of operation has the same mission statement outstanding service to clients satisfying careers for its people and financial success for its owners

Other Version:

Client at the Core

Client at the Core Author August J. Aquila
ISBN-10 9780471681878
Release 2004-07-29
Pages 352