Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) (Business Books)

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) (Business Books) Author Kerry Patterson
ISBN-10 0071829318
ISBN-13 9780071829311
Year 2013-06-14
Pages 304
Language English
Publisher McGraw-Hill Education
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In this UPDATED SECOND EDITION first edition titled Crucial Confrontations you ll learn how to hold anyone accountable master performance discussions and get results Behind the problems that routinely plague our organizations and families you ll find individuals who are either unwilling or unable to deal with broken promises Colleagues break a rule coworkers miss a deadline friends fail to live up to commitments or just plain behave badly and nobody says a word Nobody holds anyone accountable With repeated infractions individuals become increasingly upset until they finally do speak their minds but they do so poorly often creating whole new sets of problems Research proves that mishandled disappointments aren t just morale killers they re institution killers diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces Everyone knows how to run for cover or if sufficiently provoked step up to problems in a way that causes a real ruckus Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship and in fact even strengthens it Broken promises missed deadlines poor behavior they don t just make others lives miserable they can sap up to 50 percent of organizational performance and account for the vast majority of divorces Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems permanently

Other Version:

Influencer

Influencer Author Kerry Patterson
ISBN-10 0070222924
Release 2007
Pages 312

Change Anything

Change Anything Author Kerry Patterson
ISBN-10 0349405409
Release 2014-04-03
Pages 288